REGISTRATION TIPS & POLICIES
The Smithsonian Institution reserves the right to cancel, substitute individual speakers and/or session topics within a course, reschedule or relocate any course or event because of insufficient enrollments, unanticipated scheduling conflicts or emergency situations. The Institution also reserves the right to refuse to register any individual or to require any participant to withdraw from an activity at any time when such action is determined by the Smithsonian staff representative present to be in the best interests of the health, safety, or general welfare of the entire group or the participant.
THE SMITHSONIAN ASSOCIATES NO LONGER ISSUES
CASH, CHECK, OR CREDIT CARD REFUNDS. ALL REFUNDS WILL NOW BE CREDITED TO
THE PURCHASER’S ACCOUNT.
Lectures, Seminars, Performances, Films, Studio Arts, One-day Study
Tours: Credits will not be issued for tickets to programs that have
a Resident Member price of less than $40. To receive credit for tickets with
a Resident Member price of $40 or more, please call 202-633-3030 and speak
with Customer Service at least 10 working days prior to the program date. Please
note that there is a $10 processing fee.
Courses: To receive credit for a course, please call 202-633-3030 and speak with Customer Service at least 10 working days prior to the start of the course. Credit will also be issued within two working days after the first session, provided that Customer Service is contacted within that period. All credits will be prorated to reflect the cost of the first session. No credit will be given after the start of the second session. Please note that there is a $10 processing fee. THIS DOES NOT APPLY TO STUDIO ART CLASSES.
Overnight Study Tours: To receive credit, please call 202-633-3030 and speak with Customer Service. Credit will be issued, provided cancellation is requested at least 45 days prior to the tour date. Cancellations received between 15 and 45 days before the tour are subject to a $100 cancellation fee. No credit will be issued for cancellations received fewer than 15 days before the tour date.
For a refund, tickets must be received in our office by the appropriate deadline, as noted above.
By Fax Please cut the tickets into pieces, photocopy them, then fax them to 202-786-2034 with your name and phone number.
At our Box Office in the Ripley Center, M–F, 10–5.
By Mail Mail tickets to The Smithsonian Associates Refund Dept., P.O. Box 23293, Washington, D.C. 20026-3293.
If a program is filled before we receive your order, or if it is cancelled
at any time, you will receive a full refund.
The office of the Resident Associate Program is closed weekends and federal
holidays.
The cost of some components of tickets—such as entrance fees, theater tickets, various food programs and meals, and airline and other transportation—may not be able to be credited.
Credits are non-transferable.
How to Register for an Activity
Online with our secure credit card payment system:
Tickets may be ordered online after logging in. Your membership level will
determine how many member rate tickets you can order: one for an INDIVIDUAL
membership and up to six per event for a DOUBLE/FAMILY membership. If you
are not a member or have not registered on our website, you will need to
do so to submit an order. As you place tickets in the shopping cart, your
tickets will be locked/reserved for you up to approximately 20 minutes.
If you do not complete your order by then, the tickets will be released
and you will have to add them again in order to complete a purchase. An
online receipt page will be displayed upon completion. You will also be
sent a confirming email.
By Phone:
Please call 202-633-3030 (voice), Monday through Friday, 9 a.m. to 5 p.m.
Eastern Time, to register with your Discover Card, VISA, or MasterCard.
Please have the activity code numbers or activity dates and times available.
By Fax:
Please fax your order to 202-786-2034 to register with your Discover Card, VISA, or MasterCard. Please include activity code numbers, dates, times, and the number of each type of ticket you desire.
By Mail:
The Smithsonian Associates
P.O. Box 23293
Washington, D.C. 20026-3293
Include activity code numbers, dates, times, and the number of each type of ticket you desire. Payment may be submitted by Discover Card, VISA, MasterCard, or personal check.
Discounts
In addition to the Member discount price noted in the event description, Resident Members age 60 and over receive an additional 10% discount on all "One-Time-Only" events, series, and courses (excludes Study Tours). Group discounts (for 10 or more) are available. Please call 202-252-0012 for details.
Sold-Out Activities
If an activity is sold out before we receive your mailed-in reservation, (a) you will not be charged if you paid by credit card. However, if you sent a check, Smithsonian accounting procedures require that it be cashed. A full refund by Smithsonian check is automatically processed. (b) your name is placed on a notification list for the filled event. If a vacancy occurs, people on this list are notified in order of receipt of their application. If a filled event is later rescheduled, applicants on the notification list receive a mailing prior to any announcement in the Associate.