Refund Policy
View refund policy for:
Resident Associates Program
THE SMITHSONIAN ASSOCIATES NO LONGER ISSUES
CASH, CHECK, OR CREDIT CARD REFUNDS. ALL REFUNDS WILL NOW BE CREDITED TO
THE PURCHASER’S ACCOUNT.
Lectures, Seminars, Performances, Films, Studio Arts, One-day Study
Tours: Credits will not be issued for tickets to programs that have
a Resident Member price of less than $40. To receive credit for tickets with
a Resident Member price of $40 or more, please call 202-633-3030 and speak
with Customer Service at least 10 working days prior to the program date. Please
note that there is a $10 processing fee.
Courses: To receive credit for a course, please call 202-633-3030
and speak with Customer Service at least 10 working days prior to the start
of the course. Credit will also be issued within two working days after the
first session, provided that Customer Service is contacted within that period.
All credits will be prorated to reflect the cost of the first session. No credit
will be given after the start of the second session. Please note that there
is a $10 processing fee. THIS DOES NOT APPLY TO STUDIO ART CLASSES.
Overnight Study Tours: To receive credit, please call 202-633-3030
and speak with Customer Service. Credit will be issued, provided cancellation
is requested at least 45 days prior to the tour date. Cancellations received
between 15 and 45 days before the tour are subject to a $100 cancellation fee.
No credit will be issued for cancellations received fewer than 15 days before
the tour date.
For a refund, tickets must be received in our office by the appropriate deadline,
as noted above.
By Fax Please cut the tickets into pieces, photocopy
them, then fax them to 202-786-2034 with your name and phone number.
At our Box Office in the Ripley Center, M–F, 10–5.
By Mail Mail tickets to The Smithsonian Associates
Refund Dept., P.O. Box 23293, Washington, D.C. 20026-3293.
If a program is filled before we receive your order, or if it is cancelled
at any time, you will receive a full refund.
The office of the Resident Associate Program is closed weekends and federal
holidays.
The cost of some components of tickets—such as entrance fees, theater
tickets, various food programs and meals, and airline and other transportation—may
not be able to be credited.
Credits are non-transferable.
Sold-Out Activities
If an activity is sold out before we receive your mailed-in reservation, you will not be charged if you paid by credit card. However, if you sent a check, Smithsonian accounting procedures require that it be cashed. A full refund by Smithsonian check is automatically processed. Also, your name is placed on a notification list for the filled event. If a vacancy occurs, people on this list are notified in order of receipt of their application. If a filled event is later rescheduled, applicants on the notification list receive a mailing prior to any announcement in the Associate.
Summer Camp
A 75-percent refund will be issued if notification is received by the The Smithsonian Associates registration office via phone, fax, or regular mail at least four weeks before the start of the camp you are registered for. No refunds or changes will be made thereafter.
Art Collectors
If, for any reason, you are not pleased with your purchase you may return it, undamaged, within 15 days of receipt for a refund of the full purchase price. All Certificates of Authenticity must be returned along with the art.
In the unlikely event that an item is damaged due to shipping, contact us at 202-633-8680 or email Artcollectors@si.edu within 5 days of receipt to make arrangements for replacement.
Please inspect your purchase when you receive it. We suggest that you frame the print as soon as possible on acid free mounting and acid free mats to maintain the integrity of the print.